Engage with hearts and minds.

It’s a shared experience, lets make it better for everyone! 

Maybe you know what you should do but don’t know how.
Maybe you worry that focusing on one area will come at the cost of another.
Maybe you are just too busy and need someone to help sort it!

I can meet you where you’re at, understand the change you want to see, and help you plan out the first steps

A few years ago, while explaining what I do, I came up with the term Guiding Companion. This helps explain the role that I commit to when I connect with someone and help them on their journey.

There are two parts to this role The Guide and The Companion.

Services

The core services I offer focus on three main types of experience:
• Employee Experience • Customer Experience • Brand Experience

And I use a staged approach to break the experience creation into parts. Allowing you to identify where you’re at, so we can focus on the next steps of your journey.

Improving the…

My personal mission is Improving the human experience. The improving aspect of what I do requires the right planning and approach.

Human-centred design thinking is a tried and tested approach, to practical, creative problem solving and is in action, by adventurers around the globe.

It’s a collection of principles, mindsets, processes, tools and techniques that are used to innovate, develop solutions and create meaningful change. 

If you’re planning an expedition then design thinking is like having the right equipment!

…human Experience

The human aspect of what I do, is enabled by a lifelong passion and curiosity for all things people related.

I love exploring and understanding what makes people tick – their thoughts, emotions, behaviours, actions and relationships with others. 

I strive to experience as much as possible within my own life and I enjoy expanding my own sense of experiencing the world by understanding the experience of others.

Collective

Human experience doesn’t happen in silos, there is always a greater collective experience that a group of people are part of.

A great Employee Experience helps enable a great Customer Experience and together they form the most significant factors of your Organisational Experience (OX).

While it’s possible to focus on one group it’s always usefull to consider the greater experience. 

Over three decades, I have been fortunate to gather significant experience across all areas I see the relationships and interconnections between areas that others may not.